Shipping Policy
Shipping & Delivery
At iPoolGo Australia, we deliver our inflatable pools Australia-wide using trusted freight carriers. As our pools are large and bulky items, delivery arrangements may vary depending on the pool size and your location.
Current Pre-Orders
Our next shipment of iPoolGo pools is arriving early October 2026, with customer orders beginning to dispatch as soon as stock is received and processed.
If you have already placed a pre-order, we’ll keep you updated by email and send your tracking details once your pool has been dispatched.
Occasionally international freight, customs or other circumstances outside our control may affect arrival dates. If there is a significant change to the expected dispatch date, we’ll contact you.
Order Processing
In-stock orders are generally processed within 1–2 business days after payment has been received.
Orders placed on weekends or public holidays will be processed from the next business day.
During peak summer periods or major promotions, please allow a little extra processing time.
Delivery Timeframes
Once dispatched, estimated delivery times are:
Victoria: 2–5 business days
NSW, SA & ACT: 3–7 business days
Queensland & Tasmania: 4–8 business days
Western Australia & Northern Territory: 7–14 business days
These are estimates only. Regional and remote locations may take longer.
Shipping Costs
Shipping is calculated automatically at checkout based on your delivery address and order.
Simply enter your delivery details at checkout to see the applicable freight charge before completing your purchase.
For some remote or difficult-to-service locations, additional freight charges may apply. If this occurs, we'll contact you before dispatch.
Tracking Your Delivery
Once your order has been dispatched, we'll email you your tracking information so you can follow your delivery.
Large & Bulky Deliveries
iPoolGo pools are shipped as large or bulky freight.
Please ensure there is safe and reasonable access for the freight carrier at your delivery address and that someone is available to receive the delivery where required.
Where possible, inspect the packaging when your order arrives. If you notice visible freight damage, take photographs of the packaging before opening it.
Missed Deliveries
Depending on the carrier and delivery location, if nobody is available the carrier may leave the shipment in a safe location, arrange redelivery, or hold it at a local depot for collection.
Additional carrier charges may apply for redelivery, address changes or extended depot storage.
Damaged or Incomplete Deliveries
If your order arrives damaged or appears to be missing an item, please contact us as soon as possible.
Email swim@ipoolgoinflatablepools.com.au and include your order number, photographs of the packaging and product, and a brief description of the issue.
Please keep the packaging until we've helped resolve the issue.
Reporting freight damage promptly helps us lodge a claim with the carrier and does not affect your rights under the Australian Consumer Law.
Delivery Delays
We do everything we reasonably can to dispatch orders promptly, but delivery can occasionally be affected by weather, public holidays, peak freight periods, regional or remote locations, and carrier delays.
We'll assist wherever we can if there is an issue with your delivery.
Where We Deliver
We currently deliver Australia-wide.
For offshore islands, particularly remote locations or other unusual delivery requirements, please contact us before ordering so we can confirm freight availability.
Need Help?
Have a question about delivery or want to check freight to your area? We're happy to help.
iPoolGo Australia
Email: swim@ipoolgoinflatablepools.com.au
Phone: 1300 570 241
Website: www.ipoolgo.com.au