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Shipping Policy

Pre-Order Items
 

We are currently taking pre-orders ahead of our next shipment from the factory. Pre-order pools are expected to arrive and begin dispatching to customers in September 2026.

By placing a pre-order, you're securing your pool ahead of this shipment at current pricing. We'll keep you updated by email on shipment progress and let you know as soon as your order is ready to dispatch. If the shipment timeline changes for reasons outside our control (e.g. factory production delays, customs, or freight delays), we'll contact you directly with an updated estimate.

Shipping Policy – iPOOLGO Australia
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At iPOOLGO Australia, we're committed to delivering your pool quickly, safely, and in excellent condition. We work with trusted Australian freight partners to ensure your order arrives as efficiently as possible.

Order Processing

Orders are typically processed within 1–2 business days after full payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotions or new product launches, processing times may be slightly longer.

Delivery Timeframes

Estimated delivery times after dispatch are:

  • Victoria: 2–5 business days

  • New South Wales, South Australia & ACT: 3–7 business days

  • Queensland & Tasmania: 4–8 business days

  • Western Australia & Northern Territory: 7–14 business days

Delivery timeframes are estimates only and may vary depending on your location and freight carrier schedules.

Shipping Costs

Shipping costs are automatically calculated at checkout based on your delivery address.

From time to time, iPOOLGO Australia may offer free shipping promotions on selected products or locations.

Freight Tracking

​Once your order has been dispatched, you'll receive a confirmation email containing your tracking information so you can monitor your delivery.

Large & Bulky Deliveries

Many iPOOLGO products are classified as oversized freight.

Please ensure:

  • Someone is available to receive the delivery where required.

  • Safe access is available for the delivery driver.

  • You inspect the shipment before signing where possible.

Some remote or regional locations may incur additional freight charges. If applicable, we'll contact you before dispatch.

Missed Deliveries

If nobody is available to accept delivery, the freight company may:

  • Leave the goods in a safe place where appropriate.

  • Attempt redelivery.

  • Hold the shipment at a local depot for collection.

Additional redelivery charges may apply where applicable.

Delivery Delays

While we aim to deliver within the estimated timeframes, delays can occasionally occur due to factors outside our control, including:

  • Weather events

  • Peak freight periods

  • Public holidays

  • Remote delivery locations

  • Carrier operational delays

iPOOLGO Inflatable Pools Australia is not liable for delays caused by third-party freight providers.

Damaged or Missing Orders

If your order arrives damaged or appears incomplete, please contact us within 48 hours of delivery.

Email: support@ipoolgo.com.au

Please include:

  • Your order number

  • Photographs of any damage

  • A brief description of the issue

We'll work with you promptly to resolve the matter through replacement parts, repair, or replacement where appropriate.

Delivery Areas

We currently ship throughout Australia.

For deliveries to offshore islands, remote locations, or for international enquiries, please contact us before placing your order.

Questions?

If you have any questions about shipping or delivery, we're here to help.

iPOOLGO Australia

📧 swim@ipoolgoinflatablepools.com.au
🌐 www.ipoolgo.com.au

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